Customer verification policy

Customer identity

Depending on the transaction, identifying information may be requested to verify the customer and support transaction review.

Payment source

Payments should come from the verified customer using the agreed method. Payments from unrelated third parties may be rejected or returned where appropriate.

Records

Transaction references and payment confirmations may be retained for reconciliation, fraud prevention, customer support and applicable compliance obligations.

Right to decline

A transaction may be declined or delayed if required verification cannot be completed, the payment source cannot be confirmed, or the transaction does not satisfy applicable banking/payment-provider requirements.